From our first visit to a Gracious Living Display House we were impressed by the design, the layout, the inclusions and options. On our return to the display house, about 30 minutes later, we went through the house again and then spoke to the Sales Manager who provided us with a fully prepared Information Sheet with floor plan, which listed all the inclusions with the price, plus additional options. We went home having decided on our new house in just a few hours!
Everything with Gracious Living was well prepared and organised with no unpleasant surprises. A very thorough Contract was drawn up, together with progress payments, which was signed by ourselves as well as the Sales Manager on every page. As soon as we had settlement on our block Gracious Living was ready to start the following week.
As part of the Contract we had a three hour meeting with an Interior Designer, and again all our choices were recorded as part of the Contract, which certainly saved us extra time if we had done this ourselves.
At every stage we were updated by either Darren Goodwin or Matthew Smith, and given advance notice of any site meetings. Both Darren and Matthew were very approachable with any minor variation we requested.
All contractors turned up when expected and were very professional and friendly, and their work was faultless.
Our house was completed on time and at handover we were presented with a folder containing all the warranties and instruction leaflets for anything which had one. Darren drew our attention to any paperwork which required our immediate attention to validate warranty.
The Maintenance Period was organised and the relevant tradesmen arrived together, and on time, to make the minor repairs/adjustments.
Darren and Matthew have continued to make themselves available for any questions we have had, even though we have been in our beautiful home for nearly three and a half years.
It was an absolute pleasure to have Darren and Matthew build our home, their knowledge and advice certainly helped us in some of the decisions we needed to make.
We have no hesitation in recommending Darren Goodwin and Matthew Smith of Gracious Living to anyone who is looking for a quality home built with the least amount of fuss.
David and Margaret
Forde, ACT Canberra